Jura

We are an independent repair facility that is exclusively specialized in repairing Jura coffee machines. We do not accept warranty work and we do not accept any machine that is currently under the manufacturer's warranty. If your warranty still applies, please contact the company from which you purchased the machine as we are not affiliated with Jura, Inc. or any device approved or supported by Jura, Inc. If your machine arrives at our facility in a condition that cannot be repaired by our engineers, it will be returned to you within 20 working days of receiving notification of this provision. If you wish to have the machine returned, a fixed fee of DKK 700 will be charged for diagnostic and shipping costs. The machine will be returned in the same condition as it arrived at our facility. If you want to make your machine, all fees will be waived and full refund will be given. This is a mitigating circumstance that occurs when: I. The machine is seriously damaged due to abuse or improper packaging. II. Parts needed for the repair are no longer available from the manufacturer, usually thermoblock and electronic cards. III. Our technicians consider the repair costs above the strange market value of the machine. The machine's age, present / future partial availability and our technician's assessment of the key elements are the factors we use to determine the value. Follow our packaging instructions. We do not insure incoming shipments; It is up to the customer to secure his coffee machine correctly with sufficient packaging to ensure safe transit. Our freight department ensures that all machines leaving our facility are packaged according to FedEx guidelines. Please read this entire page before sending your machine to our facility.